Customer Service and Michael Moore

Customer Service and Michael Moore

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold. He wanted the CEO of IBM to...
Navigating Signals. Reading Signs

Navigating Signals. Reading Signs

Travel is exhilarating. But it takes work to find your way and get where you want to go.In those rare moments when signs and signals are obvious and clear, it’s a real treat.So it was in London last week. My third visit, my daughter’s first. We wanted to see as much...
Less Tech

Less Tech

As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals that the...
Technology on Vacation

Technology on Vacation

Our friends down the Peninsula reminded us that we left “some sort of speaker” at their Little Cottage last year. They thought we might want to take it to the cottage we’re renting this month.Turns out it was the kind of speaker where you plug your iPhone into the...