Leaving the Catbird’s Seat

Leaving the Catbird’s Seat

As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals that the...
Customer Service and Michael Moore

Customer Service and Michael Moore

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold. He wanted the CEO of IBM to...
The Client’s Shoes

The Client’s Shoes

Creating this website – writing about my work – has been my toughest project ever. I quickly thought of the expression, “The cobbler’s kids go without shoes.” Apparently, so did many other communications professionals. According to a quick web search, which I did...