Mattel Modern, privilege and me

Mattel Modern, privilege and me

My grandfather began selling toys to local stores right around the time Mattel hit its stride. I don’t know who he knew, but he knew someone. I got to demonstrate Chatty Cathy at the International Toy Show in New York – she’s the doll who spoke when...
Cultural Context and The Rise of Instant Brands

Cultural Context and The Rise of Instant Brands

As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals that the...
Crossing in Droves

Crossing in Droves

As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals that the...
Core Strength

Core Strength

As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals that the...
Customer Service and Michael Moore

Customer Service and Michael Moore

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold. He wanted the CEO of IBM to...
Navigating Signals. Reading Signs

Navigating Signals. Reading Signs

Travel is exhilarating. But it takes work to find your way and get where you want to go.In those rare moments when signs and signals are obvious and clear, it’s a real treat.So it was in London last week. My third visit, my daughter’s first. We wanted to see as much...