How we communicate and why it matters
Crossing in Droves
As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals...
Core Strength
As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals...
Je Suis Not Quite Sure
As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals...
Leaving the Catbird’s Seat
As I watched the fear generated by the attacks in Paris morph into fear of Syrian refugees in America, I was curious to know more about Americans’ reactions to immigration over the years. When did it begin? At what point were there so many new arrivals...
Customer Service and Michael Moore
Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold. He wanted the...
Navigating Signals. Reading Signs
Travel is exhilarating. But it takes work to find your way and get where you want to go.In those rare moments when signs and signals are obvious and clear, it’s a real treat.So it was in London last week. My third visit, my daughter’s first. We wanted to...