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Connecting the dots.

Essays about how we communicate and why it matters.

Customer Service and Michael Moore


Posted on Sunday, July 13, 2014 by Shelley Cowan

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold.  ..

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Less Tech


Posted on Sunday, July 14, 2013 by Shelley Cowan

The three days of northern Michigan wet and chill were beautiful, but I spent most of them inside. Once the sun came out – which happened just after I posted my ode to technology – I didn’t think about my gadgets at all.  ..

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Technology on Vacation


Posted on Wednesday, July 10, 2013 by Shelley Cowan

Our friends down the Peninsula reminded us that we left “some sort of speaker” at their Little Cottage last year. They thought we might want to take it to the cottage we’re renting this month.  ..

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