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Connecting the dots.

Essays about how we communicate and why it matters.

Customer Service and Michael Moore


Posted on Sunday, July 13, 2014 by Shelley Cowan

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold.  ..

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Worst Communicators Ever


Posted on Tuesday, November 19, 2013 by Shelley Cowan

The other day, dozens of tornados swept through the Midwest. Lives lost. Property destroyed. Such widespread and severe storms are unusual this late in the year.  ..

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Ambivalent Blogger


Posted on Wednesday, July 24, 2013 by Shelley Cowan

Some years ago I heard the author Russell Banks speak at Cincinnati's Mercantile Library. He said something to the effect that 19th century Americans who could read and write deeply valued their ability to do so. They believed they had something to say – that others wanted to hear – and they believed in their ability to say it.   ..

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Less Tech


Posted on Sunday, July 14, 2013 by Shelley Cowan

The three days of northern Michigan wet and chill were beautiful, but I spent most of them inside. Once the sun came out – which happened just after I posted my ode to technology – I didn’t think about my gadgets at all.  ..

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Technology on Vacation


Posted on Wednesday, July 10, 2013 by Shelley Cowan

Our friends down the Peninsula reminded us that we left “some sort of speaker” at their Little Cottage last year. They thought we might want to take it to the cottage we’re renting this month.  ..

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Mindful Communication


Posted on Thursday, April 12, 2012 by Shelley Cowan

How often do you reread an email before sending, or ask yourself if the message is important and clearly written? ..

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Ready for the Shredder


Posted on Wednesday, March 14, 2012 by Shelley Cowan

Last week I realized that I’ve kept electronic records of every aspect of my business for over a decade. I wondered why I was keeping paper versions of the same, so I spent an afternoon sorting through my two-drawer hanging file cabinet. I filled six boxes with paper and drove to the shredding company. ..

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Information Overload


Posted on Thursday, March 01, 2012 by Shelley Cowan

I am still unwinding my brain from the Information Overload Research Group (IORG) ‘un-conference’ in San Francisco last week.  ..

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