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Connecting the dots.

Essays about how we communicate and why it matters.

Leaving the Catbird's Seat


Posted on Friday, October 17, 2014 by Shelley Cowan

After 20 years of working with presidents, C-everything and a lot of other smart people, I began to wonder if I’d learned anything. So last year I stopped working as a consultant and started working in the family business.  ..

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Customer Service and Michael Moore


Posted on Sunday, July 13, 2014 by Shelley Cowan

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold.  ..

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