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Connecting the dots.

Essays about how we communicate and why it matters.

Welcome to the Inner City


Posted on Wednesday, November 02, 2016 by Shelley Cowan

Last Friday, when I learned of the renewed investigation of Hillary Clinton’s emails, I knew I’d be spending Saturday knocking on doors. I wanted to do my part, and was eager to know if the latest news had changed anyone’s mind.  ..

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Customer Service and Michael Moore


Posted on Sunday, July 13, 2014 by Shelley Cowan

Twenty years ago, filmmaker Michael Moore launched a show called TV Nation. I vividly remember the CEO Challenge episode. He stood outside of corporate headquarters and called for CEOs to perform tasks appropriate to the products they sold.  ..

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Show Me Your Thinking


Posted on Sunday, May 19, 2013 by Shelley Cowan

1814. The United States is more than two years into a war we can’t afford. And can’t afford to lose. Albert Gallatin has left his post as Secretary of the Treasury to help John Quincy Adams and Henry Clay and a few other diplomats negotiate a peace treaty with the British. Everyone knows that peace is inevitable and will happen soon. Still, each side stalls, reengages and stalls - depending on who won the latest skirmish across the Atlantic and how the European powers seem to be realigning, now that they’ve driven Napoleon into exile. At least for now.  ..

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